Customer care

How can we help?

Ask about a product, check an option or size, or get help with an existing order through Pet Cabin's official Instagram account.

Start with the right details

A clearer question gets a faster answer.

Please do not send passwords or payment-card information in a message.

Share the exact product name and the size, flavor, or option you are considering.

Send the product link or a screenshot so the team can identify the item quickly.

Include the order number and the email address used at checkout. Never include your password.

Self-service